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Construction / Defects

Defects get spotted everywhere. Convoe gets them closed.

From a walk-through photo or a quick message, Kai logs the defect with location and trade, assigns it, and needs an after photo before it closes.

Start one site freeSee the workflow
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Convoe — Chats · #90-collins-st
#
90-collins-st
Spacez · site channel · 14 members
Mon 2 Nov 2026
Today
SC
Sarah Chen Walk-through · 10:22 am
Cracked tile at shower hob in 2.04, tiler to replace.
Kai detected a defectOnly you can see this
Cracked tile at shower hob, unit 2.04
Trade
Coastline Tiling
Tiled 2.04 · from programme
Location
Unit 2.04 · ensuite
“shower hob in 2.04”
Due
Fri 6 Nov 2026
Before PCI walk
Message #90-collins-st
The way it works today

Why defects slip through.

01

Lists in notebooks

Walk-through notes get typed up days later, if they get typed up.

02

“It’s done” — it isn’t

Trades close items without anyone checking the work.

03

Hundreds of items at PCI

Defects pile up at the end instead of closing as you go.

The workflow · as it runs in Convoe

From the message to a closed record.

Every defect follows the same 5 steps. Kai does the paperwork; people make the calls.

  1. 1

    Chat or walk-through

    Snap it on the walk-through, or mention it in chat.

  2. 2

    Kai detects

    Location, trade and priority from the photo and the words.

  3. 3

    Trade assigned

    The subcontractor gets the photo and a due date.

  4. 4

    Photo evidence

    An after photo is required to close.

  5. 5

    Raiser verifies

    Checked against the before photo, then signed off.

From one week on 90 Collins St

Said on site. Filed by Kai.

Sarah Chen · walk-through · 9:40 amPaint drip on the L2 corridor ceiling near 2.06.
Kai catches it
DEF-062 · Paint drip, L2 corridor
Brushline Painting · due Thu 5 Nov
Tom Hadley · #90-collins-st · 12:15 pmShower screen leaking in 2.04 again. Third time.
Kai catches it
DEF-063 · Shower screen leak, 2.04
Glazier · marked high, repeat defect
Emma Walsh · voice note · 2:50 pmDoor D02 slams in the lobby. Closer needs adjusting.
Kai catches it
DEF-060 · D02 closer adjustment
Spacez carpentry · due Wed 4 Nov
In Tasks

No separate register. It’s a tab in Tasks.

Every defect is a task with a type. Pick the Defects tab to filter, group by project and open any record, with the message it came from.

  • Number, issued in order
  • Defect and exact location
  • Trade responsible
  • Priority and due date
  • Before photo
  • After photo
  • Verified by and when
Convoe — Tasks · Defects

Tasks

90 Collins St
No.DefectTradeDueStatusSource
DEF-061Cracked tile at shower hob, unit 2.04Coastline TilingFri 6 NovOpenChat
DEF-060Door closer slamming — D02 lobbySpacez carpentryWed 4 NovIn progressChat
DEF-058Paint touch-up, L1 corridorBrushline PaintingFri 30 OctOverdueChat
DEF-055Silicone gap, kitchenette splashbackSpacez carpentryTue 27 OctVerifiedChat
Chat or walk-through → Kai detects → Trade assigned → Photo evidence → Raiser verifies
Same chat, same task model

The rest of the site record.

Site instructionsConvoe makes sure they get done.Site diaryKai writes the diary from it.VariationsConvoe catches it and prices it first.RFIsConvoe tracks them to an answer.SWMS & inductionsConvoe has them cleared tonight.HandoverSoonConvoe will compile it.

Start with one site.

Add the crew, keep chatting the way you already do, and let Kai turn it into the record.

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