Convoe Privacy Policy

Overview Of Convoe Privacy Policy And Data Protection

Welcome to Convoe. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Convoe Pty Ltd (ABN to be registered) is an Australian company based in Melbourne, Victoria. This privacy policy explains how we collect, use, disclose, and safeguard your personal information.

By using Convoe, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information you provide

• Account information (name, phone number)
• Profile information (avatar, job title, timezone)
• Content you create (messages, tasks, files)
• Payment information (processed securely by our payment provider)
• Communications with our support team

2.2 Information collected automatically

• Usage data (features used, actions taken)
• Device information (browser type, operating system)
• Log data (IP address, access times, pages viewed)
• Cookies and similar tracking technologies

3. How We Use Your Information

We only collect personal information that is reasonably necessary for our functions and activities. We use your information to:

• Provide, maintain, and improve our services
• Personalise your experience
• Communicate with you about updates, support, and service announcements
• Ensure security and prevent fraud or unauthorised access
• Comply with legal obligations under Australian law
• Analyse usage patterns to improve our platform

4. Disclosure of Information

We do not sell your personal information. We may disclose your information to:

• Service providers who assist in operating our services (hosting, payment processing, analytics)
• Professional advisers (lawyers, accountants) where necessary
• Government authorities or law enforcement when required by Australian law
• Third parties with your explicit consent

All third-party service providers are contractually bound to protect your information and use it only for the purposes we specify.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Regular security assessments and audits
• Access controls and authentication measures
• Staff training on data protection

In the event of a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

6. Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate, incomplete, or outdated information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of direct marketing communications at any time
• Make a complaint about how we handle your personal information

To exercise these rights, contact us at privacy@convoe.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services to you. We may also retain information as required by Australian law, to resolve disputes, enforce our agreements, or for legitimate business purposes. When you delete your account, we will delete or anonymise your personal information within 90 days, unless retention is required by law.

8. Overseas Disclosure

Some of our service providers are located overseas. Before disclosing your personal information to an overseas recipient, we take reasonable steps to ensure they comply with the Australian Privacy Principles or are subject to a substantially similar privacy regime.

Countries where your data may be processed include the United States (cloud infrastructure). By using our services, you consent to this overseas disclosure.

9. Children's Privacy

Convoe is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or through a prominent notice in our services. We encourage you to review this policy periodically.

11. Complaints

If you believe we have breached the Australian Privacy Principles or have a complaint about how we handle your personal information, please contact us first at privacy@convoe.com. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.