What is free?+
A crew member using text project conversations, tasks and the commitments dashboard. The crew app is free and does not require a credit card.
What is an AI user?+
Someone on your team who uses Kai and the AI features. Each AI user’s plan includes a monthly AI allowance. Crew who only chat and confirm tasks stay free.
What is an active AI user?+
On Team / Site, you pay each month only for the people who used the AI features that month.
What happens if we run out of AI allowance?+
Every AI plan includes a monthly AI allowance. If you use it up, you can buy a top-up and keep going, or move to a bigger plan. We will publish each plan’s allowance and top-up price before paid plans are charged.
Is there a limit on projects?+
Projects are not billed. Run as many jobs as you like; you pay for the people who use AI.
What currency are prices in?+
All prices are in US dollars (USD), including for Australian customers. Any applicable taxes are shown before payment.
Can I cancel?+
Cancel or change plans before the next billing period.
Do field workers need paid accounts?+
The website publishes a free plan, but crew limits and paid-plan entitlements should be confirmed before rollout.