Trust centre
Retention should follow a documented rule, not a vague promise
Retention requirements vary by record type, workspace and contract. The current applicable periods should be confirmed before project data is uploaded.
Last reviewed: July 2026
Workspace retention
Request the current retention schedule for messages, files, source records, AI inputs and generated outputs. Do not assume every data type has the same period.
Export and deletion
Confirm available export formats, account closure steps, backup expiry and deletion verification for the plan being evaluated.
Project obligations
Customers remain responsible for determining the retention periods required by their contracts, policies and applicable law.
Requesting deletion
Use privacy@convoe.com for a privacy or deletion request. Convoe may need to verify identity and workspace authority.
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Ask for the current security, privacy and product data-processing material for the service you are evaluating.