Channels vs Direct Messages in Convoe: When to Use Each

Convoe offers two main ways to communicate: channels for group discussions and direct messages (DMs) for private conversations.

Channels

Channels are shared spaces where team members can discuss specific topics. They're ideal for:

• Project discussions that need visibility
• Team announcements
• Ongoing topics with multiple participants
• Building a searchable knowledge base

Direct Messages

DMs are private conversations between two or more people. Use them for:

• Quick questions to specific people
• Sensitive discussions
• One-on-one check-ins
• Small group conversations

When to use which

A good rule of thumb: if others might benefit from seeing the conversation or need to reference it later, use a channel. If it's truly private or only relevant to specific people, use a DM.

Kai can help by summarizing long channel discussions so everyone stays informed without reading every message.